The operating system for your travel agency.
Capture WhatsApp leads, build itineraries, send branded PDFs, and track every trip from quote to balance — in one place. Your travelers get a beautiful companion app, themed to your brand.
All the bits you keep cobbling together. Done properly.
No more Google Sheet for the pipeline, Canva for the PDF, WhatsApp for the conversation, and a personal notebook for the math.
Every WhatsApp ping, logged.
Connect your WhatsApp Business number, Instagram DMs, and website form. New enquiries land in your pipeline as cards — never lost in a chat scroll again.
- WhatsApp Business API, Instagram DMs, web forms — all in one inbox
- Auto-tag by destination, dates, group size — pulled from the conversation
- Drag-and-drop pipeline · New → Qualifying → Quote → Won
- Assign to a team-member, set follow-up reminders, mark a lead hot
Pipeline
9 leads · ₹47.2L potentialOne click. Three places.
Generate a branded PDF itinerary, push it as an email, and drop it on WhatsApp — all from the same button. Your logo, your fonts, your colors. Never paste a Canva export into a chat again.
- Branded itinerary PDFs — cover, day-by-day, inclusions, pricing
- Same itinerary appears live in the traveler's Payana app
- Email template engine with merge fields, attached PDF, tracking
- GST-compliant invoices, vouchers, and traveler-info packs
& Munnar Hills
Backwaters
WhatsApp and email, same screen.
No more flipping between phones and laptops. Reply to every channel from the desk, send payment links and PDFs inline, schedule reminders that actually fire.
- WhatsApp Business + Gmail / Outlook · one thread per customer
- Send Razorpay payment links · advance & balance
- Auto-replies for off-hours, Meta-approved WhatsApp templates
- See who's read what · double-tick visibility on both channels
Inbox · 3 unread
Speaks your trade.
GST, TCS, INR, WhatsApp Business, Razorpay — all the bits the global tools never get right.
GST & TCS built-in
Auto-applied at 5% on tour packages, with TCS handling above ₹7L. Compliant invoices, ready for filing.
WhatsApp Business API
Official integration. Approved templates, two-way conversations, opt-in compliant — no green-tick risk.
Razorpay payment links
Send a link, get paid. UPI, cards, net-banking, EMI — settles to your account in T+2.
Domestic + outbound
From a 3-day Goa trip to a 12-day Europe circuit — multi-currency quotes, visa-status tracking, vendor management.
...and it lands in your traveler's pocket.
Every trip you publish appears as a beautiful, branded app experience for your customer. Not a PDF they'll lose. Not a chat they'll scroll past.
- Themed with your logo, brand color, and consultant photo
- Day-by-day itinerary, offline-ready, with hotel vouchers and tickets
- Announcements channel for last-minute logistics
- Free for travelers, forever — no ads, no upsell
trip is in 2 days.
Three plans. No per-seat trickery.
All plans include the WhatsApp Business inbox, GST invoicing, the itinerary builder, branded PDFs, and the traveler companion app.
- Up to 15 active trips
- 1 user seat
- WhatsApp Business inbox
- GST invoicing & payment links
- Itinerary builder + PDF export
- Standard templates library
- Email support
- Unlimited active trips
- 3 user seats
- Publish trips to Payana Discover
- AI itinerary drafting
- Custom-branded templates
- Lead automations & reminders
- Priority support
- Your own branding & domain
- Unlimited user seats
- API & webhooks access
- Remove “Powered by Payana”
- Dedicated account manager
- 99.9% uptime SLA
Answers, no fine print.
How long does onboarding take?
Most agencies are live in a week. We help you migrate your customer list, upload your logo and brand colour, connect your WhatsApp Business number, and configure your PDF and email templates. Growth and White-label plans include guided onboarding calls.
Do I keep my WhatsApp number?
Yes. Payana uses the official WhatsApp Business API, so your existing number is upgraded — you don't get a new one. Customers see the same number, with a verified green tick. No data is lost during migration.
What if my traveler doesn't install the app?
They don't have to. Every itinerary you generate is also a branded web page, a WhatsApp message, and a PDF. The app is the upgraded experience for travelers who want it. Document delivery doesn't depend on it.
How is GST handled on quotes & invoices?
Payana applies 5% GST on tour packages by default and switches to 18% for travel-arrangement-only services. TCS is automatically computed above the ₹7 L threshold for overseas trips. Invoices include your GSTIN, HSN code, and place of supply — ready for filing.
Can I export my data if I leave?
Always. Export customers, trips, leads, and invoices as CSV at any time. We don't hold your data hostage. There's a full-account ZIP download in Settings if you want everything in one go.
Is there a setup or migration fee?
No. Starter and Growth plans are pure subscription. White-label customers may opt for paid onboarding if they want bespoke integrations, a custom domain set up by us, or data migration from legacy CRMs — that's quoted separately.
Stop running your agency on seven different apps.
20 minutes is all it takes to see your trips, your leads, your money, and your travelers — in one place. We'll bring a demo agency that looks like yours.